FAQ

PRODUCT QUESTIONS

Natural perfume is made with 100% natural ingredients, and may be in either an oil or natural alcohol base. Natural perfume may or may not include animal extracts such as ambergris, beeswax, honey etc, but in modern day perfumery, natural perfume will not include extracts from animals that are derived by harming an animal.

One Seed perfumes are 100% natural in a natural ethanol (alcohol) base We never use ambergris or any other
animal extracts - our products are vegan and cruelty-free.

Yes, our perfumes are 100% natural. We don't use anything synthetic in any product in our range.

All of our perfumes contain at least 80% organic content. (See each individual fragrance listing for the actual organic content in each product). The other 20% is made up of natural ingredients that may or
may not be organic, depending on what is available to us at the time
(and some of which are not available as organic ingredients), plus
purified water. At this stage we are not pursuing certification due to
the cost of doing so, which would increase our price significantly.

Yes, all of our products are vegan and cruelty-free.

Natural ingredients can be potent and active (which is why natural medicine is so effective), so just as some people react to certain plants, some people may also react to natural perfumes. It’s not very common with our fragrances but it can happen, so please always patch test first. If you experience any itching or rash after application please stop using the product immediately. We are more than happy to swap your perfume for another in our collection if you have a reaction, so please email us so we can help you find a fragrance that works for you.

In our experience, most reactions (such as headache, migraine, nausea etc) to perfumes are reactions to synthetic ingredients. In fact 33% of Australians (from a survey of 1098 people) report adverse reactions to synthetic fragrance.

We always suggest a patch test before using any new product, whether it is natural or not, especially if you are more sensitive than the average person.

Most commercial perfumes use harsh alcohols derived from petroleum or wheat, which are then denatured with diethyl phthalate (a potent hormone disruptor), which is where the real problem with alcohol-based perfume lies. The alcohol we use is a pure organic sugar cane ethanol, and is not toxic to your skin or body in these doses. Natural ethanol is not bad for you in the small amounts used in perfume, contrary to what you might have heard. Yes, alcohol will dry out your skin if you are using it in a large area for a prolonged period of time. However, the amount of alcohol that sits against your skin from a few sprays of perfume is minimal and will not cause dryness or irritation in most people.

That
varies from person to person, and also depends on the scent. Generally, your ONE SEED scent will noticeable for approximately 4-5 hours, but could be up to 8 hours. Keep in mind that the scent throw (sillage) and longevity of natural perfumes is not as great as synthetic fragrance because natural ingredients biodegrade (as they should) whereas synthetic ingredients don't readily break down, and may even persist in
the environment for a very long time. In addition, synthetic fragrance usually contains added toxic ingredients to help it stick to the skin for longer (such as diethyl phthalate)

You can help your natural perfume last longer by following the tips here.

Alcohol-based natural perfumes for the most part have an indefinite
shelf life. However, some scents will disintegrate more quickly than
others (especially those that re lighter and fresher), so we suggest a
shelf life of 3 years. To keep your fragrance at its best, please store
it away from sunlight and heat. You can even store lighter fragrances in the fridge to help them retain their 'sparkle' for longer!

This is best discussed with your qualified naturopath or midwife if you are concerned. We suggest you avoid any products that include aromatic herbs and spices, and clary sage due to their ability to regulate hormones.

From our collection, fragrances that are considered safe during pregnancy include FreedomHope, Field and Rain, or you could design your own natural perfume from our Scent Bar.

Perhaps more important are concerns about the use of synthetic scent during pregnancy and breastfeeding as many of these ingredients are potent endocrine disruptors and can have significant affects on both your growing baby, your breastmilk and on your reproductive health.

Scent Bar is a service we pffer where you design your very own natural perfume and we make it for you. There are almost 40 natural botanical ingredients to choose from! To get started, just read or print our handy guide, write down the notes that appeal to you, and then pop over to our Scent Bar product page and select those notes from the drop down boxes. Give as much detail as you can so that our perfumers can build the perfume you envisioned. Our lab has essences pre-tinctured and ready to blend, so we will blend your chosen notes in a ratio that works to balance the whole formula, and we will tweak it a little if we feel something is missing (with your permission). You will receive your custom perfume within a few days, and you can either start wearing it immediately, or you may prefer to pop it aside for a week or two so it can works its magic while the blend ages. Some perfumes age quickly (within a few days) while others take time to beautify (up to 4 weeks).

You may notice a few little crystals floating in your Seeker or Solitude perfume during very cold weather. It’s nothing to worry about, we
promise! Occasionally some of the ingredients temporarily crystalise
in cold weather. To fix it, you just need to hold the bottle in
your warm hands for 1 minute and give it a gentle shake.

Shipping & Delivery

Al orders are processed within 24 hours. Domestic orders are shipped via Australia Post, and shipping can take up to 2-5 business days. International shipping is generally 4-7 days.

All AU orders are charged a flat rate of $4.95 per order (standard shipping). International shipping rates can be found here.

Yes we do! Our international shipping is charged at a flat rate. You'll
find shipping info on each product in the store, or you can see all of
the information on our Shipping & Delivery page.

We offer an express (1-2 days) service for a small extra shipping
cost. Orders must be placed before 12 noon for delivery the next working
day (up to 2 days during peak delivery times). Alternatively, if you
need to buy something in a hurry, you can visit one of our wonderful stockists.

International orders are sent via DHL Express, which is a 4-6 day service to most countries.

Yes, all orders will have a tracking number attached. Your tracking
number was emailed to you when your order was sent. Simply click on the tracking number, or copy and paste it in the relevant box at the
applicable shipper's website.

Packaging

We take great care in ensuring our packaging is as environmentally
responsible as possible. Our bottles are are made from glass, so are
fully recyclable, and our Laundrette bottles are made from rPET (recycled PET). You will just need to remove the aluminum atomisers
from our perfume bottles with a pair of pliers prior to adding to your
recycle bin.

Our outer packaging is all made from cardboard (FSC-certified stock), so you can pop that straight into your recycle bin. 

The packing beads your order comes shipped in are compostable.

Those beads are not actually made from styrofoam - they are actually
water soluble / compostable packing beads (Biofill) made from rice
starch! We have to ensure your package arrives safely so we will always include packing beads and tissue paper. On occasion you may find styrofoam beads in your box as we reuse everything we receive, and some of our suppliers are still using foam beads in their deliveries.

We would love to be plastic-free, but it is not yet possible. We use as
little plastic and surplus packaging as possible. However, our serum
pumps need to be made of plastic, as do the dip tubes inside our
perfume bottles. By law we also have to use plastic bags when we export
perfumes (perfumes are considered dangerous goods, and aviation
transport law requires us to ensure any potential leaks are contained),
but we only use it when we need to, and we use as little as possible.
Any soft plastics received or used in our studio are recycled or reused.

We prime all products during production, but sometimes during transit the atomiser may get blocked with an air bubble and you may find it doesn't spray. If this happens to your samples, the solution is simple:
you will find a quick video here showing you how to fix the problem.

Simply firmly depress the pump all the way to the bottom, then let it spring back. Do this action quickly, but leave time in between for the pump to rebound. It usually primes in 4-5 pumps, but you may need up to 10 pumps to get it working.

DO NOT REMOVE THE ATOMISER! This will break it.

Note: if you depress the atomiser too slowly you will cause the product to
dribble out. Depressing too quickly and not allowing time in between
pumps will not allow air to get inside the actuator, and won't draw the
liquid into the tube.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

REviews & where to buy

You can view our store locator to see where they are, or you can buy from us directly!

You can find all reviews here, or search under each product for reviews on that specific product.

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