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Shipping

CHRISTMAS DELIVERY 2020

Due to the impact COVOD19 has had on freight services, this year we cannot guarantee any orders placed after November 30 will arrive before Christmas. While we have orders dispatched within 24 hours, no freight or postage companies are currently able to predict delivery times or guarantee prompt delivery. To avoid disappointment, we recommend placing your order as early as possible, or selecting Express Shipping as your delivery option. We thankyou for your understanding.

 

COVID19 UPDATE 24/4/20

Due to congestion with Australia Post deliveries, we are finding lengthy delays with all parcels deliveries at present. For some, this can be up to 2 weeks. Unfortunately, this matter is completely out of our hands (although we really wish we could do something about it!). If you need your order urgently, please purchase through one of our bricks-and-mortar stockists. Otherwise, your patience is very much appreciated.

For Aus Post updates regarding how the Covid19 crisis is affecting their network, please click here.

 

GENERAL INFORMATION

Your order will be packed within 24 hours. Orders in AU are sent via Australia Post or Couriers Please.
Regular delivery is 2-5 business days within Australia (depending on your region).

Express delivery is 1-2 days (may be up to 3 days for country/regional areas during the Christmas period).

Should you have any queries regarding shipping, please email us at orders@oneseedperfumes.com. 

If you have recently placed and order and wish to track it, please refer to the order confirmation email you have received more the tracking details.

PLEASE NOTE: due to legislation regarding shipping of flammable goods, our perfumes must travel by road rather than air. For this reason, you might find delivery takes slightly longer than normally expected.

 

SHIPPING PRICES ($AU)

AUSTRALIA
Orders $40+ : $4.95
Orders under $40: $12 

Overnight shipping (metro areas only - 1 day to Melbourne/ Adelaide, 2 days Sydney): $16.95

Pickup option from ONE SEED HQ available in Adelaide. 

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USA & CANADA ($AU)

Orders are shipped with DHL Express, and delivery is approximately 5 business days from dispatch. No customs duties are payable on orders under $150. 

Orders over $220: free shipping
Orders under $220: $25

NOTE: Orders under $49 will be charged an extra $20 for delivery

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UNITED KINGDOM ($AU)

VAT and taxes information here.

Orders are shipped with DHL Express, and delivery is approximately 5 business days from dispatch. 

Orders over $220: free shipping
Orders under $220: $25

NOTE: Orders under $49 will be charged an extra $20 for delivery

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NEW ZEALAND ($AU)

Orders are shipped with DHL Express, and delivery is approximately 4 business days from dispatch. No customs duties are payable on orders under $150. 

Orders over $220: free shipping
Orders under $220: $25

NOTE: Orders under $49 will be charged an extra $20 for delivery

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OTHER INTERNATIONAL 

Orders are shipped with DHL Express, and delivery is approximately 4-7 business days from dispatch (depending on your location). Customs duties and import taxes may be payable by your local customs department.

Express Flat rate: $35.00

NOTE: Orders under $49 will be charged an extra $20 for delivery

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CLAIMS  

Please notify us within 3 days of receipt of your goods regarding any discrepancy or damage to your order.

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