Questions or comments?
We're always happy to chat and answer any questions you may have! We try our best to respond to all inquiries within 48 hours, Monday to Friday.
Email us, or use the contact box on the right.
Need to chat in person? You can call us on 1300 747 725 (AU) or + 61 421 046 575 (international).
Want to visit our showroom & studio?
We are moving to a new loacation on 20th April 2023.
44 Port Rd Alberton SA 5014.
We are open Monday to Thursday, 9am-2pm.
Want to become a ONE SEED retailer? Head this way.
We hope you are thrilled with your purchase. If for some reason you are not, you may be eligible to request a refund or exchange for a product you have purchased from us in the last 14 days.
Please read the Ts & Cs below, and then head here submit your request easily online.
We accept refunds and exchanges only under the following conditions:
Refunds & Exchanges
- Our policy is valid for 14 days from the date of delivery (or in-store purchase). If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we cannot offer returns on goods that have been used, or are not in resalable condition.
- We only refunds or exchanges under the following three circumstances: goods are defective or damaged, or you have an allergic reaction within 14 days.
- Click here to request a refund or exchange on goods that meet the above conditions
- Once approved, ensure your goods are well packed as goods damaged in transit cannot be replaced or refunded.
- Return shipping costs are at the customer's expense unless goods are faulty or have been incorrectly supplied. We do not refund the original shipping cost, but goods being exchanged are shipped back to you at our cost.
- Note that gift cards are not returnable
Your order will be packed and shipped within 24 hours. Orders in Australia are sent via Australia Post. Shipping within Australia can take between 1-5 days depending on your location.
Express shipping is available at an extra cost.
International shipping is approximately 4-7 days.
If you have recently placed and order and wish to track it, please refer to the order confirmation email you have received more the tracking details.
We ship within Australia for a flat rate of $4.95 per order.
International shipping via DHL Express is available to the following countries:
USA, Canada, New Zealand, China, Japan, Belgium, Cyprus, Denmark, France, Italy, Monaco, Sweden, Morocco, Mexico.
Note that duties may be payable. Please check with your government customs agency.
You can view our store locator to see where they are, or you can buy from us directly!